Company Store App Overview

Transform employee recognition into tangible rewards with the Company Store—a comprehensive e-commerce platform where employees can redeem earned points for merchandise, gift cards, experiences, and charitable donations.

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What is the Company Store?

The Company Store is your organization’s internal rewards marketplace. Employees earn points through recognition awards, performance achievements, and milestones, then redeem those points for items they value. From branded swag to instant gift cards, the store creates a tangible connection between recognition and rewards.

Core Value Proposition:

• 🎁 Tangible Rewards — Convert recognition points into real merchandise and experiences
• 🌍 Global Reach — Multi-region support with local currencies and providers
• 💳 Flexible Payment — Points-only, cash-only, or mixed payment options
• 📊 Full Transparency — Real-time balance tracking and transaction history

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How It Works

Redemption Flow

┌─────────────────────────────────────────────────────────────────────────┐
│                       POINTS TO REWARDS JOURNEY                         │
├─────────────────────────────────────────────────────────────────────────┤
│                                                                         │
│   ┌──────────────┐         ┌──────────────┐         ┌──────────────┐   │
│   │  RECOGNITION │         │   MILESTONE  │         │  PERFORMANCE │   │
│   │    AWARD     │         │   ACHIEVED   │         │    BONUS     │   │
│   └──────┬───────┘         └──────┬───────┘         └──────┬───────┘   │
│          │                        │                        │           │
│          └────────────────────────┼────────────────────────┘           │
│                                   ▼                                     │
│                     ┌─────────────────────────┐                        │
│                     │    POINTS CREDITED      │                        │
│                     │   to Store Balance      │                        │
│                     └───────────┬─────────────┘                        │
│                                 │                                       │
│                                 ▼                                       │
│                     ┌─────────────────────────┐                        │
│                     │     BROWSE CATALOG      │                        │
│                     │   Select Item(s)        │                        │
│                     └───────────┬─────────────┘                        │
│                                 │                                       │
│          ┌──────────────────────┼──────────────────────┐               │
│          ▼                      ▼                      ▼               │
│   ┌────────────┐         ┌────────────┐         ┌────────────┐        │
│   │   POINTS   │         │    CASH    │         │   MIXED    │        │
│   │  CHECKOUT  │         │  CHECKOUT  │         │  CHECKOUT  │        │
│   └──────┬─────┘         └──────┬─────┘         └──────┬─────┘        │
│          │                      │                      │               │
│          └──────────────────────┼──────────────────────┘               │
│                                 ▼                                       │
│                     ┌─────────────────────────┐                        │
│                     │     ORDER CREATED       │──▶ Email Confirmation  │
│                     └───────────┬─────────────┘                        │
│                                 │                                       │
│          ┌──────────────────────┼──────────────────────┐               │
│          ▼                      ▼                      ▼               │
│   ┌────────────┐         ┌────────────┐         ┌────────────┐        │
│   │  SHIPPED   │         │ GIFT CARD  │         │  DONATION  │        │
│   │ (Physical) │         │  EMAILED   │         │ CONFIRMED  │        │
│   └────────────┘         └────────────┘         └────────────┘        │
│                                                                         │
└─────────────────────────────────────────────────────────────────────────┘

Integration Ecosystem

                              ┌─────────────────┐
                              │  COMPANY STORE  │
                              └────────┬────────┘
                                       │
         ┌─────────────┬───────────────┼───────────────┬─────────────┐
         │             │               │               │             │
         ▼             ▼               ▼               ▼             ▼
   ┌───────────┐ ┌───────────┐ ┌───────────┐ ┌───────────┐ ┌───────────┐
   │RECOGNITION│ │ TANGOCARD │ │TREMENDOUS │ │  STRIPE   │ │   ASK AI  │
   │    APP    │ │           │ │           │ │           │ │  (Agent)  │
   └─────┬─────┘ └─────┬─────┘ └─────┬─────┘ └─────┬─────┘ └─────┬─────┘
         │             │             │             │             │
         ▼             ▼             ▼             ▼             ▼
   ┌───────────┐ ┌───────────┐ ┌───────────┐ ┌───────────┐ ┌───────────┐
   │  Points   │ │   Gift    │ │   Gift    │ │   Cash    │ │  Balance  │
   │ credited  │ │   cards   │ │   cards   │ │ payments  │ │  queries  │
   │from awards│ │ fulfillment│ │ fulfillment│ │processing │ │  catalog  │
   └───────────┘ └───────────┘ └───────────┘ └───────────┘ └───────────┘

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Key Features

🛒 Store Catalog

Browse and search the company’s reward offerings.

Feature	Description
Category Filters	Filter by Swag, Gift Cards, Experiences, or Charitable
Search	Find items by name or description
Sorting	Sort by Featured, Price (Low/High), Name, or Newest
Affordability Check	See which items you can afford with current balance
Regional Filtering	Items automatically filtered by your location/region
Product Variants	Size, color, denomination options for applicable items

Use Case: An employee with 500 points browses the catalog, filters to “Gift Cards,” and finds a $25 Amazon card they can afford, then redeems instantly.

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🏷️ Item Categories

Four categories of rewards to suit different preferences.

Category	Items	Fulfillment
🎽 Swag	T-shirts, hoodies, mugs, branded merchandise	Physical shipping
🎁 Gift Cards	Amazon, Starbucks, restaurants, retail stores	Instant email delivery
🎟️ Experiences	Event tickets, travel vouchers, special perks	Digital or physical
💝 Charitable	Donate points to charity partners	Donation receipt

Swag Variants:
Items like apparel support variants:

• Size: XS, S, M, L, XL, XXL
• Color: Black, Navy, White, Gray, Red
• Denomination: $25, $50, $100, $250 (for gift cards)

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💰 Points Balance & Transactions

Track your reward points with full transparency.

Feature	Description
Current Balance	Available points for redemption
Pending Points	Points awaiting release (e.g., pending approvals)
Lifetime Earned	Total points earned since account creation
Lifetime Spent	Total points redeemed
Transaction History	Complete log of credits, debits, and adjustments
Activity Summary	30-day snapshot of earning and spending

Points Sources:

• Recognition awards from colleagues or managers
• Milestone celebrations (anniversaries, birthdays)
• Performance bonuses
• Manual admin adjustments

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💳 Flexible Payment Options

Multiple ways to checkout based on your preferences.

┌─────────────────────────────────────────────────────────────────────────┐
│                       PAYMENT OPTIONS                                   │
├─────────────────────────────────────────────────────────────────────────┤
│                                                                         │
│   ┌─────────────────┐  ┌─────────────────┐  ┌─────────────────┐        │
│   │   POINTS ONLY   │  │    CASH ONLY    │  │  MIXED PAYMENT  │        │
│   ├─────────────────┤  ├─────────────────┤  ├─────────────────┤        │
│   │ • Use points    │  │ • Credit card   │  │ • Partial points│        │
│   │   balance       │  │ • Saved payment │  │ • Remainder in  │        │
│   │ • Instant       │  │   methods       │  │   cash          │        │
│   │   redemption    │  │ • Stripe secure │  │ • Best of both  │        │
│   │ • No card needed│  │   checkout      │  │   worlds        │        │
│   └─────────────────┘  └─────────────────┘  └─────────────────┘        │
│                                                                         │
└─────────────────────────────────────────────────────────────────────────┘

Payment Type	When to Use
Points	You have enough points and want instant redemption
Cash	Item is cash-only or you want to save points
Mixed	Use some points to reduce cash payment

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📦 Order Management

Track orders from placement to fulfillment.

Status	Description
🟡 Pending	Order placed, awaiting processing
🔵 Processing	Order being prepared or gift card being issued
🟢 Fulfilled	Item shipped, gift card delivered, or donation completed
⚫ Cancelled	Order cancelled (points refunded automatically)
🔴 Refunded	Fulfilled order refunded (points restored)

Order Details Include:

• Order number (e.g., ORD-20260112-ABC123)
• Item name with selected variants
• Points spent and/or cash amount
• Tracking number (for shipped items)
• Gift card code (for digital delivery)
• Donation receipt (for charitable items)

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🌍 Regional Support

Serve a global workforce with localized stores.

Feature	Description
Multi-Region Catalogs	Different items per region (US, UK, EU, APAC, etc.)
Local Currency	Display prices in employee’s local currency
Region-Specific Items	Swag vendors, gift card providers by geography
Auto-Region Detection	Assigns region based on user’s work location
Global Items	Some items available across all regions

Supported Regions:
30+ countries including US, Canada, UK, Germany, France, India, Australia, Japan, Singapore, and more.

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🔗 Provider Integrations

Connect with leading rewards fulfillment providers.

Provider	Type	Capabilities
Internal	Physical	Company-managed swag and merchandise
TangoCard	Digital	Instant gift card delivery (1000+ brands)
Tremendous	Digital	Global gift cards and prepaid cards
Charitable	Donations	Charity partner integrations

Provider Features:

• Encrypted API credentials
• Catalog synchronization (auto-refresh every 24 hours)
• Automatic fulfillment for digital items
• Error handling and retry logic

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📊 Analytics & Insights

Measure store performance and employee engagement.

Dashboard Metrics:

• Total orders and fulfillment rate
• Points redeemed vs. cash revenue
• Average order value
• Unique customers
• Category breakdown

Reports:

• Order trends (daily, weekly, monthly, yearly)
• Top items by redemption count
• Top spenders
• Category performance
• Export to CSV for further analysis

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💵 Tax Reporting

Compliance tools for reward taxation.

Feature	Description
Tax Year Tracking	Orders tagged with tax year
Annual Reports	Generate IRS-compliant reports
Threshold Monitoring	Track employees approaching $600 limit
Export Options	Download reports for payroll/accounting

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🤖 Company Store Agent (AI Assistant)

Get help via the Ask AI assistant.

Capability	Example Questions
Balance Check	“What’s my points balance?”
Order History	“Show me my recent orders”
Catalog Search	“Search for t-shirts in the store”
Affordability	“What can I buy with my points?”
Featured Items	“What are the featured items?”
Points History	“How many points did I earn last month?”

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🔔 Notifications

Stay informed about your store activity.

Notification	Trigger
Points Credited	When you receive points from recognition
Order Confirmation	Immediately after placing an order
Order Shipped	When physical items ship (with tracking)
Gift Card Ready	When digital gift card is delivered
Donation Confirmed	When charitable donation is processed
Order Cancelled	If your order is cancelled (with refund details)
Low Balance Reminder	Periodic reminder if balance is unused

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⚙️ Admin Settings

Configure the store to match your organization’s needs.

Setting	Options
Categories Enabled	Toggle Swag, Gift Cards, Experiences, Charitable
Payment Types	Enable/disable Points, Cash, Mixed
Points Conversion	Set points-to-dollar ratio
Regions	Enable/disable regional catalogs
Providers	Configure TangoCard, Tremendous credentials
Tax Settings	Enable tax tracking and thresholds

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User Roles & Permissions

Role	Capabilities
Employee	Browse catalog, check balance, place orders, track orders
Manager	Employee capabilities + view team activity (if enabled)
HR/Admin	Full catalog management, order fulfillment, analytics, settings
System Admin	Provider configuration, tax reports, all admin features

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Getting Started

For Employees

1. Navigate to Apps → Company Store
2. Check your Balance to see available points
3. Browse the Catalog and filter by category
4. Click an item to view details and Checkout
5. Track your orders in My Orders

For Managers

1. Ensure team members know how to access the store
2. Recognize team members to help them earn points
3. Monitor team engagement through recognition patterns

For Administrators

1. Go to Admin → Items to manage the catalog
2. Configure Providers (TangoCard, Tremendous) for gift cards
3. Set up Regions for global organizations
4. Enable desired Categories and payment options in Settings
5. Review Analytics monthly to track engagement
6. Generate Tax Reports annually for compliance

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Best Practices

For Employees

• ✅ Check your balance regularly—points don’t expire but are best used
• ✅ Browse featured items first for the best deals
• ✅ Use mixed payments to stretch your points further
• ✅ Update your shipping address before ordering physical items
• ✅ Redeem gift cards promptly—they’re delivered instantly

For Administrators

• ✅ Refresh the catalog quarterly with new items
• ✅ Feature seasonal items to drive engagement
• ✅ Monitor inventory levels for physical swag
• ✅ Review unfulfilled orders weekly
• ✅ Generate tax reports before year-end deadlines
• ✅ Survey employees on desired reward categories

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Related Resources

• Recognition App Overview — How employees earn points
• Store Catalog Guide — Browsing and filtering tips
• Admin Settings Guide — Configuration reference
• Order Management Guide — Fulfillment workflows

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The Company Store transforms recognition into rewards employees actually want. Start redeeming today and enjoy the benefits of a culture that values you.